We will help you plan your journey and buy the ticket Ticket purchase help:

How can I plan my journey and buy a ticket?

Easy purchase online

Find your route in the search engine.

 

Enter the address of pick-up and the destination, then pay for the ticket.

 

Find more

Buy the ticket by phone

Possibility of buying a ticket and learning about the offer.

Helpline available from 7:00 am until 11:00 pm.

+48 22 269 20 82

Any doubts? Read the answers to the frequently asked questions...

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What is the “door-to-door” transport with Hoper?

Hoper is an innovative door-to-door transport service with comfortable and fast minivans with a capacity of up to nine people. We do not stop at bus stops or railway stations. The journey is from the address of departure to the address of destination indicated by the passenger, which can be the address of: home, sanatorium, airport, hotel, guest house, dormitory, work establishment, office or any other location. Our services cover all, even the smallest towns within the area of the route. Check our Domestic routes and International routes

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How can I check where and when I can go with Hoper?

Hoper operates Domestic routes and International routes. On the pages presenting Hoper routes, you can check if a given town is located within the area of our operation.

However, the most convenient form of checking the connections of Hoper is the search engine at the top of our website: check if Hoper can take you to the place of destination on the given date by entering the place of departure, place of destination and the date of your journey. After clicking “Find the route”, we will suggest travel options along with the ticket prices and the APPROXIMATE departure times.

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Does the driver take breaks during the journey?

The time of each journey with Hoper includes breaks in travelling both for the driver and for passengers. In the case of domestic routes, it is approximately one 15-minute break every2-3 hours of driving. In the case of international routes, breaks can be less frequent due to the longer time of the journey, especially when driving at night time. Such breaks are usually taken at petrol stations or car parks equipped with infrastructure for travellers (toilets, stores, food service, etc.). If you have any individual preferences as to the time and frequency of breaks during your journey, you should report it to the driver – in justified cases, in consultation with other passengers, the driver will try to adapt to your needs. 

More FAQ

Customer Service Office

Log in with your ticket number at hoper.pl/en/tickets in order to check the details of your booking and to change the date of your journey, return the ticket, etc. 

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Can I change the date of my journey after buying the ticket?

You can rebook the ticket for another day, on the same route, at the same time. You only have to click “Change the departure date” after entering the ticket number at bilety.hoper.pl

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Can I still change the address of departure and destination after buying the ticket?

You can do it by yourself at bilety.hoper.pl, provided that the change refers to the same town. Enter the number of your ticket and click “Change the address of pick-up/arrival”. However, if you want to change the town of departure or destination, you will have to return the ticket and buy a new one.

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How much luggage can I take with me?

As part of the ticket price, you can take: 

 

  • on the domestic routes: two pieces of luggage: a smaller one, weighing up to 5 kg, that will fit under your seat, and a bigger one, weighing up to 25 kg, with a maximum size of 75x50x30 cm. For an additional fee, you can take a third piece of luggage (extra luggage) weighing up to 25 kg, with a maximum size of 75x50x30 cm. In order to pay for the extra luggage, choose the appropriate option when buying the ticket. 

 

  • on the international routes: three pieces of luggage: a smaller one, weighing up to 5 kg, that will fit under your seat, and two bigger ones, weighing up to 25 kg, with a maximum size of 75x50x30 cm. For an additional fee, you can take another piece of luggage (extra luggage) weighing up to 25 kg, with a  maximum size of 75x50x30 cm – in order to pay for the extra luggage, choose the appropriate option when buying the ticket. 

 

If you would like to order the carriage of extra luggage after buying a ticket, please contact the Customer Service Office by calling 22 269 20 82

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Can I return my ticket?

You can return the unused ticket before the start of your journey, however, the cancellation fee will be deducted from the ticket value, at the amount contingent upon the time remaining to the closure of sales. You can do it by yourself at bilety.hoper.pl by entering the ticket number. Then, you should click “Return the ticket”. If the sale has not yet been closed, a window will appear asking you to select the seats to be returned and to confirm the return. The money will be transferred to the bank account from which your payment was made. In accordance with the Regulations, the money will be refunded within 14 business days.

If you need any help with your order, please contact our Customer Service Office.

e-mai addressl: bilety@hoper.pl
phone 22 269 20 82  extension 4                                           (open Monday to Friday from 8:00 am until 4:00 pm)

In emergency cases related to your journey, such as vehicle delays, failures, etc. we are available from 7:00 am until 11:00 pm, seven days a week.

Data Protection Officer: Maciej Pytlowany
You can contact him in all cases pertaining to personal data by sending an email to the address: daneosobowe@hoper.pl.

Cooperation

If you would like to cooperate with us, you can contact us by email at: wspolpraca@hoper.pl

Write if you are interested.